Frequently Asked Questions
Everything you need to know about deploying AI-powered customer operations with CRAB.
Product
- What is CRAB?
- CRAB is an AI customer operations platform that lets businesses deploy intelligent chatbots across websites, WhatsApp, Instagram, Telegram, Slack, and Discord from a single dashboard. It combines knowledge-base RAG, workflow automation, and multi-channel inbox management.
- Which AI models does CRAB support?
- CRAB supports leading large language models including OpenAI GPT, Anthropic Claude, and Google Gemini. You can configure model selection, temperature, and system prompts per bot.
- How does the knowledge base and RAG work?
- Upload PDFs, documents, and URLs into your bot's knowledge base. CRAB chunks and indexes the content, then retrieves relevant passages at runtime to ground AI responses in your actual business information.
Use Cases
- Can CRAB automate customer support?
- Yes. CRAB resolves common support queries automatically using your knowledge base, escalates complex issues to human agents, and maintains conversation history across channels for seamless handoffs.
- Can I use CRAB for lead generation?
- Absolutely. Configure bots to qualify leads, collect contact information, schedule demos, and route high-intent prospects to your sales team based on custom workflow rules.
Deployment
- How do I deploy a chatbot on my website?
- Add a single script tag or use our React or JavaScript SDK. Customize appearance, placement, and welcome messages from the dashboard. Your bot goes live in minutes without backend changes.
- Which channels can I connect?
- CRAB supports website widgets, WhatsApp Business API, Telegram, Instagram, Slack, and Discord. All channels share one AI brain with unified conversation history.
Security
- Is CRAB secure for enterprise use?
- CRAB is built on enterprise-grade infrastructure with encryption at rest and in transit, role-based access control, audit logging, and configurable data retention policies.
Pricing
- Is there a free plan?
- Yes. CRAB offers a free Starter tier so you can build and deploy your first bot without a credit card. Paid plans unlock higher message volumes, advanced analytics, and priority support.
AI Search
- How is CRAB different from traditional chatbots?
- Unlike rule-based chatbots, CRAB uses retrieval-augmented generation (RAG) and large language models to understand natural language, handle complex queries, and improve over time with your knowledge base.
Still have questions?
Our team is happy to help with demos, enterprise plans, and technical questions.
Contact us