Privacy Policy

Introduction

CRAB("we", "our", or "us") respects your privacy. This policy describes how we collect, use, and protect personal information when you use our AI customer operations platform.

Information we collect

• Account information (name, email, company)
• Usage data and analytics to improve our service
• Conversation data processed by your AI bots on behalf of your customers
• Payment information processed by our payment provider

How we use your data

We use collected information to provide and improve our platform, process transactions, send service communications, and ensure security. We do not sell your personal data to third parties.

Data security

We implement encryption at rest and in transit, access controls, and regular security audits. Enterprise customers may request custom data retention and processing agreements.

Contact

Privacy questions: hello@crab.ai