What percentage of tickets can AI resolve?

Most teams see 70–90% of tier-1 queries resolved automatically, depending on knowledge base coverage and workflow configuration.

Can agents see AI conversation history?

Yes. When a conversation escalates, agents receive the full transcript and customer context in the unified inbox.

Resolve support tickets faster with AI agents that understand your products, policies, and customer history — across every channel.

Cut response times from hours to seconds while keeping human agents focused on complex issues.

AI agents answer FAQs, troubleshoot common issues, and look up order status using your knowledge base.

Route billing disputes, VIP customers, and complex cases to the right human agent with full context.

Manage conversations from website, WhatsApp, and Slack in one place with customer profiles and tags.

What percentage of tickets can AI resolve?: Most teams see 70–90% of tier-1 queries resolved automatically, depending on knowledge base coverage and workflow configuration.
Can agents see AI conversation history?: Yes. When a conversation escalates, agents receive the full transcript and customer context in the unified inbox.