Workflow automation
Define conditional logic, API calls, and escalation rules without writing code.
AI Business Process Automation
Automate repetitive customer-facing workflows — order tracking, appointment booking, account updates — with intelligent conversational agents.
Replace manual workflows with AI agents that execute multi-step processes through natural conversation.
Key benefits
Cross-channel execution
Run the same automated workflows on web, WhatsApp, Telegram, and Slack.
Operational efficiency
Free your team from repetitive tasks and reduce operational costs by up to 60%.
Platform capabilities
- No-code workflow builder
- API and webhook integrations
- Conditional routing logic
- Audit logs and compliance
- Real-time process analytics
Common questions
- Do I need developers to build workflows?
- No. CRAB's visual workflow editor lets non-technical teams configure automation rules, triggers, and API integrations.